Terms and Conditions of Sale

Post, Packing & Availability

Most orders will be despatched the same day using second class mail unless the customer has specifically requested a faster delivery method. Enclosed with each order will be an order acknowledgement showing itemised costs and total amount to be charged to the credit card account. Orders received after 1pm GMT may not be dispatched until the next working day.

Availability

If a product is not available, we will endeavor to remove it from our shop listing. The customer will be informed immediately by email/telephone if a particular item is not in stock - and will be told of the expected delivery date; meanwhile the balance of the order will be processed normally. The customer's credit card account is not debited until the order is actually processed and despatched.

Refunds, Returns & Complaints

Damaged Goods

In the unlikely event that you receive your goods in damaged or faulty condition you are entitled to a full refund or replacement at no extra cost (this does not affect your statutory rights). If your goods have been damaged in transit or are not of satisfactory quality on arrival then complaint must be made within seven days of receipt.

If the above occurs please follow these steps:

  1. Contact us immediately by e-mail at info__AT__royalwelsh__DOT__org.uk stating the product(s), the problem and await instruction.
  2. Please keep all original packaging & receipts.

Returning Non-Faulty Goods

You, the consumer have the right to a seven day 'cooling off' period. This entitles the consumer to the right to cancel their order within 7 days without giving a reason and receive a full refund. In such cases we must be contacted within seven days (starting from the day after receipt of the goods) by e-mail at info__AT__royalwelsh__DOT__org.uk or telephone. The 'cooling off' period does not apply to perishable goods or products which are unsealed by the customer. The customer will be liable for the cost of return and any returned product must be returned with its original packaging and in an "as new" condition.

The Sale of Goods Act 1979 (as amended) establishes that goods - among other things - must be reasonably fit for their normal (or stated) purpose. Where that is not the case, the consumer is entitled to reject those goods within a reasonable time, and claim a full refund. If you are supplied a product which you feel is 'unfit for purpose', please contact us at info__AT__royalwelsh__DOT__org.uk and we will arrange for a replacement, or a full refund. Your statutory rights are not affected by this.

This website seeks to provide a valuable service to enthusiasts and historians. If you have any problems, questions or suggestions once you have received your product, please contact us immediately.

If Goods Become Defective

Faulty goods, if returned within a reasonable period of time, will be refunded or replaced.

Complaints

If you have a complaint with any part of the service offered on The Royal Regiment of Wales website, please send details in an e-mail to info__AT__royalwelsh__DOT__org.uk

You can expect a reply within 24 hours to inform you of the actions and expected time required to resolve the complaint.

Alternatively you can call us on +44 (0) 1874 613906 where we will be happy to assist. Lines are open 10am - 5.00pm Mon - Sat. (Calls are charged at standard rate)

Security and Privacy Policy

All sensitive information is handled via our secure server which makes use of state-of-the-art 128-bit SSL (Secure Socket Layer). This means that any sensitive infomation, such as credit card numbers or addresses, is encrypted to prevent others from viewing it. Please e-mail any questions on site security to info__AT__royalwelsh__DOT__org.uk

Privacy Statement

We are committed to protecting your privacy. We will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998).

We collect information about you for 2 reasons:

  1. To process your order
  2. To provide you with the best possible service

We will not e-mail you in the future unless you have given us your consent. We will give you the chance to refuse any future marketing email from us. Your details will not be revealed to any third parties.

The type of information we will collect about you includes:

We will never collect sensitive information about you without your explicit consent. Any personal information which we hold will be held securely in accordance with our internal security policy and the law.

If we intend to transfer your information outside the EEA (European Economic Area) we will always obtain your consent first.

The Royal Regiment of Wales' online shopping basket uses 'cookies'. These 'cookies' are not used to collect or store any personal information.

If you have any questions/comments about privacy, you should email us at info__AT__royalwelsh__DOT__org.uk